Sophisticated systems & networks + Complex problem spaces =
Clean, intuitive interfaces
Global Search
Launched in 2024, ADP’s Lyric HCM now services 120+ large accounts (1,000+ employees)
The highly flexible product, designed for dynamic companies of the post-pandemic era, bought together hr, pay, benefits, recruiting, performance management modules and reporting tools in one suite.
Navigation and work-flow execution was handled through a global search experience. I took on the task of evolving that into an easy-to-use narrative interface that let any employee, manager, or HR professional use, configure, or run the system.
Key Activities
To address these needs, I led the following initiatives:
Heuristic evaluation: refocused the search experience through an information architecture update based on user need prioritization.
Defined new information architecture: clearly articulated
to support data clarity and confidence.Brand exploration and pattern definition: created scalable pattern guidance to ensure consistent and coherent results.
Northstar vision: established a vision to elevate quality standards across the entire team.
Asset delivery: component library, scalable data structures and calls to action to create a familiar and supportive experience.
Heuristic
evaluation
Gaps in information architecture
Users confusion due to chaotic search result presentation
Inadequate formatting for diverse data categories and dynamic semantic match capabilities that the new AI/ML architecture would enable.
Keyword search reliant user base would need to be re-trained to take full advantage of natural language capabilities
Brand exploration
& pattern definition
Extended direct response formatting & interaction model from existing chat UI into global search
Unified search menu with fixed & dynamic content sections
Northstar Vision
Deliverables
& Results
Unified search menu with fixed & dynamic content sections
Direct response formatting & interaction model
Local
Search
In 2024, AI/ML capabilities opened up a whole new world of opportunities for enterprise software.
Key Activities
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.
roadmap & Project planning
ANALYTICS review & synthesis
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.
Hypothesis & Iterative design with stakeholders
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.
DeliverablEs
& Results
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.
Knowledge Management
In 2024, AI/ML capabilities opened up a whole new world of opportunities for enterprise software.
Key Activities
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.
Discovery & workflow definition
Our legacy search experience needed a redesign to support new capabilities and introduce them to our users.
As the designer most intimately familiar with Lyric’s complex data structures and legacy search I lead the design solution.